Snai Privacy Policy — Your Data is Safe With Us

When you create an account and use snai's services, we collect certain specific information. This process is fully transparent and limited strictly to what is necessary to operate the platform. We do not collect any excessive or unnecessary data.

Directly Provided Information

When you register with snai or use our services, you provide the following information directly:

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, mobile number, current address.
• KYC Information: Copy of your National ID, passport, or driving licence.
• Financial Information: Mobile Pay/Nagad/Rocket number, bank account details.
• Login Details: Username and encrypted password.

Automatically Collected Information

When you use snai, certain information is collected automatically. This is necessary for service quality and security:

Snai uses the data it collects solely for specific, legitimate purposes. We never misuse your information. A clear explanation for each use is provided below:

• Account Management: Confirming registration, keeping logins secure, and keeping account information up to date.
• KYC Verification: To verify your identity and age, and to ensure compliance with Anti-Money Laundering (AML) regulations.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments.
• Customer Support: Resolving your complaints, questions, and issues.
• Security: Preventing fraud, account hacking, and unauthorized access.
• Responsible Gaming: Detecting unusual gaming behavior and providing support where needed.
• Legal Compliance: Meeting regulatory requirements and complying with legal obligations.
• Service Improvement: Improving platform functionality and user experience.
• Contact: Sending important updates, security alerts, and service-related information.

Snai never sells your personal data. However, information may be shared in specific circumstances necessary to operate the service:

Approved Sharing

• Payment Providers: Payment processing services including Mobile Pay, Nagad, and Rocket only receive the financial information necessary to complete transactions.
• Game Software Providers: Third-party game providers receive only the minimum data necessary to operate their games.
• KYC Verification Services: Approved third-party services may be used to verify your identity.
• Law Enforcement Agencies: Data may be disclosed in response to a legal order or a lawful request from a regulatory authority.
• Cybersecurity Partner: We work with security service providers to prevent fraud and hacking.

What Will Never Be Shared

• Your personal identification information with advertisers or marketing agencies.
• Your payment PIN, password, or OTP.
• Your KYC documents to anyone other than approved verifiers.
• Your betting or gaming history to third parties for commercial purposes.

Snai does not retain your data longer than necessary. Different types of data have separate retention periods:

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

Snai uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookies We Use

Snai believes you should have full control over your own data. The following rights are available to you:

Snai employs the highest standard of technical and administrative safeguards to protect your data. Our security framework is multi-layered, so even if one layer fails, your information remains protected.

Technical Security

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Database Encryption: Sensitive data stored on our servers is encrypted with AES-256.
• Firewall & IDS: Advanced firewalls and intrusion detection systems operate 24/7.
• Two-Factor Authentication (2FA): You have the option to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.

Administrative Safeguards

• Only authorized personnel are permitted to access user data.
• All staff receive training on privacy and data protection.
• Every instance of data access is logged and reviewed on a regular basis.
• In the event of a data breach, affected users will be notified within 72 hours.

Snai is an adult gaming platform. We do not collect data from anyone under 18, nor do we permit minors to use our services.

• Age verification is carried out at the time of registration.
• During the KYC process, a government-issued ID is verified to confirm your age.
• If we discover that a minor has opened an account using false information, the account will be immediately closed and all associated data deleted.
• If parents have any suspicions, they can contact us at support@snai.best — we will take immediate action.

Snai may update this Privacy Policy from time to time. When changes are made, you will be notified in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.

If you continue using snai after any changes take effect, you will be considered to have accepted the updated policy. If you object to the new policy, you may request to close your account.

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out to us:

• Email: support@snai.best
• Live Chat: Click the chat button on any page of snai.best
• Service Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours; up to 30 business days for data rights requests.